Where do you ship to?

We ship to the entire continental United States, including Alaska and Hawaii, as well as Puerto Rico and the United Kingdom.
At this time, we do not ship to other countries.

What is the minimum order?

The minimum order is 4 bottles per purchase.
This minimum allows us to ensure proper packaging, safe international transport, and efficient handling of wine shipments.

How much does shipping cost?

Shipping costs depend on the destination and the number of bottles in your order:

• United States & Puerto Rico
  $14.99 for orders of 4 or 5 bottles
  Free shipping on orders of 6 bottles or more
  
• United Kingdom
  £20 for orders of 4 or 5 bottles
  Free shipping on orders of 6 bottles or more
  

All shipping costs are calculated and displayed clearly at checkout.

How long does it take for my order to arrive?

Estimated delivery times once your order has been shipped:

• United States: 3 to 10 business days
  
• Puerto Rico: 4 to 10 business days
  
• United Kingdom: 4 to 8 business days
  

Delivery times may vary slightly due to customs processing or operational factors beyond our control.

Where are orders shipped from?

All orders are shipped directly from Argentina and delivered straight to the customer’s address via FedEx Priority.

Do I have to pay import taxes?

Yes.

• United States:
  All orders are subject to a 10% import duty, which is automatically added at checkout.
  
• United Kingdom:
  Import duties are already included in the product prices.
  VAT is not included and will be calculated and added automatically at checkout.
  

There are no hidden fees after purchase.

Can I track my order?

Yes. Once your order ships, you’ll receive an email with your FedEx tracking number.
You can use this number to follow your shipment in real time on the official FedEx website.
If you don’t see the email, please check your spam folder.

What is your returns and refunds policy?

We do not accept returns once an order has been shipped.
All our wines are exported from Argentina, and local customs regulations do not allow exported alcoholic products to be returned to the country of origin. This makes physical returns impractical and unfeasible.

Can I request a refund?

Yes. You may request a partial or full refund if your order:

• Arrives damaged
  
• Contains broken bottles
  
• Is lost in transit
  

Please contact us within 48 hours of delivery, providing photos of the package and the tracking number. Once reviewed, we’ll process the appropriate refund.

What happens if my package is lost or arrives damaged?

If your order is lost or arrives damaged, please email us with clear photos showing the condition of the package and bottles. We’ll gladly assist with a refund.

⚠️ Please note: we are not responsible for theft if the package is delivered by FedEx and left unattended at your doorstep.

Is my payment secure?

Absolutely. We take your security seriously.
Our checkout process uses advanced encryption technology to protect your personal and payment information. All transactions are processed through trusted payment gateways that meet the highest industry security standards.

Once your payment is completed, you’ll receive a confirmation email with your order details, so you can shop with confidence knowing your information is fully protected.

What payment methods do we accept?

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other trusted digital payment options.

All transactions are encrypted and processed securely to ensure a safe and seamless checkout experience.

What is covered under our warranty?

Due to the nature of our products, warranties apply only to issues related to shipping damage or loss, not product use.
If your order arrives damaged or incomplete, we’ll evaluate the case and offer a replacement or refund where applicable.

How do I make a warranty claim?

Simply contact our customer support team with:

• Your order number
  
• Photos of the issue
  
• A brief description of the problem
  

We’ll review your claim promptly and provide next steps. Our goal is to resolve any issue quickly and ensure you’re satisfied with your purchase.

How can I track my order?

Once your order ships, you’ll receive a shipment confirmation email containing your FedEx tracking number and a direct link to track your package.

Simply click the link or enter the tracking number on the FedEx website to view real-time updates.

What if I don’t see updates on my tracking?

Tracking information may take up to 24 hours to appear after your order has been shipped.
If you don’t see updates after this period or have any concerns about your delivery, please contact our support team—we’re here to help ensure your order arrives smoothly.